General Product Questions

Standard TAT is 3-5 business days for in stock items.

MYLAR/FOIL Balloons:
I ship most of my Mylar balloons unopened and prepackaged by a reputable manufacturer. In this case, unfortunately, I cannot guarantee if a mylar balloon has a defect. Most can be repaired with adhesive tape. Most often the cause of damage is overinflation.

Defective Small Medium Latex & Popped balloons:
If your order includes latex balloons, I always add extra Small and Medium latex balloons in case a balloon pops while inflating or you come across a defective balloon.

I carefully inspect all XL or XXL Latex balloons before packaging for any holes or defects. Unfortunately, there may be a tiny hole that cannot be seen by the naked eye.
What to do if you come across a defective XL or XXL balloon- please take a photo and send it to me as soon as possible. After properly inspecting the balloon and agreeing it’s a manufacturer defect, I will either ship you a replacement (if it can get there in time for your event) or send you a refund for the unusable balloon.